Welcome to IoT Robotics Store (“we”, “us”, “our”, or “the Store”). We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing products, requesting engineering services, or contacting us.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit or use iot-robotics.store and related services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

IoT Robotics Store is an online store and engineering services platform providing IoT, robotics, embedded systems, electronics, development boards, sensors, components, engineering services, training, PCB design, and related products and services.

Website: iot-robotics.store
Contact: info@iot-robotics.store

Where required by applicable law, we act as the data controller responsible for personal information collected through our website.

2. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically when you use our website.

2.1 Information You Provide

Depending on how you use our website, we may collect:

• Full name
• Email address
• Telephone/mobile number
• Billing address
• Shipping/delivery address
• Company or organization name
• Account login information
• Order and purchase information
• Payment-related information
• Engineering-service requirements
• Project specifications or technical information you voluntarily submit
• Information provided through contact forms
• Information provided when requesting quotations
• Information provided when subscribing to communications
• Customer support communications
• Reviews, comments, or other content you voluntarily submit

Please do not submit passwords, payment-card numbers, private encryption keys, confidential credentials, or other highly sensitive information through general contact or engineering enquiry forms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring website
• Date and time of visits
• Website interaction information
• Diagnostic and security information

This information may be used to operate, secure, maintain, and improve our website.

4. How We Use Your Information

We may use personal information for purposes including:

Orders and Transactions

• Processing and fulfilling orders
• Providing order confirmations
• Arranging shipping and delivery
• Processing returns, refunds, and exchanges
• Providing customer support
• Maintaining transaction records

Engineering Services

Where you contact us about engineering services, we may use the information you provide to:

• Understand your project requirements
• Prepare quotations
• Communicate about your project
• Deliver requested engineering services
• Provide technical support
• Maintain project records
• Improve our services

Website and Account Management

We may use information to:

• Create and manage customer accounts
• Authenticate users
• Maintain shopping carts and wish lists
• Remember preferences
• Improve website functionality
• Prevent fraudulent or abusive activity

Communications

Where permitted by applicable law, we may use your contact information to:

• Respond to enquiries
• Send order-related communications
• Provide customer support
• Send service updates
• Send promotional communications where you have provided appropriate consent or where otherwise permitted by law

You may unsubscribe from marketing communications at any time.

5. Payment Information

Payments may be processed by third-party payment providers.

We generally do not need to store complete payment-card information on our own servers when payment processing is handled by an external payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

You should review the privacy policies of the payment provider used for your transaction.

6. Shipping and Delivery

To fulfil an order, we may provide necessary information to shipping companies, couriers, logistics providers, or other delivery partners.

This may include:

• Customer name
• Telephone number
• Delivery address
• Order details necessary for fulfilment

We only provide information reasonably necessary to complete the delivery or related service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep items in your shopping cart
• Maintain login sessions
• Remember preferences
• Improve website performance
• Understand website usage
• Provide security features
• Support analytics
• Improve our products and services

Some cookies may be provided by third-party services integrated into our website.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect website functionality, including shopping-cart and account features.

8. Third-Party Services

We may use third-party services to operate our website and business.

These may include providers for:

• Website hosting
• WooCommerce and WordPress functionality
• Payment processing
• Shipping and delivery
• Website analytics
• Email communications
• Customer support
• Security and fraud prevention
• Website performance and infrastructure

These providers may process personal information on our behalf or independently according to their own terms and privacy policies.

We do not sell your personal information to third parties.

9. Engineering and Technical Project Information

IoT Robotics Store may provide services involving:

• Embedded systems
• IoT development
• PCB design
• Firmware development
• Robotics
• Electronics
• Automation
• AI and edge computing
• Prototyping
• Technical training

If you provide technical information relating to a project, we will use it primarily to evaluate, quote for, develop, support, or deliver the requested service.

Customers should identify information they consider confidential before submitting it.

Where a project requires a separate confidentiality agreement, non-disclosure agreement (NDA), or contractual data-processing arrangement, that agreement may provide additional protections beyond this Privacy Policy.

10. Data Sharing

We may share personal information when reasonably necessary with:

• Payment processors
• Shipping and courier providers
• Website and hosting providers
• IT and security service providers
• Professional advisers
• Service providers assisting us in operating the business
• Government authorities or law-enforcement agencies where legally required

We do not sell, rent, or trade customer personal information for money.

We will seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

11. Legal and Regulatory Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Protect our rights or property
• Prevent fraud or abuse
• Protect the security of our website
• Protect the safety of our customers or others
• Enforce our terms and conditions

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions
• Providing customer support
• Maintaining business and accounting records
• Resolving disputes
• Preventing fraud
• Complying with legal and regulatory obligations

Different categories of information may be retained for different periods.

When information is no longer required, we may securely delete or anonymize it.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and should notify us if they believe their account has been compromised.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being used
• Opt out of marketing communications
• Lodge a complaint with the relevant data-protection authority

We may need to verify your identity before processing certain requests.

15. Marketing Communications

We may occasionally send information about products, services, promotions, new technology, engineering services, or other updates.

Where required, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not normally prevent us from sending essential transactional communications, such as order confirmations, shipping updates, account notices, or security notifications.

16. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

17. International Data Transfers

Some service providers we use may process information outside Kenya or outside the country in which you are located.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable law.

18. Links to Other Websites

Our website may contain links to third-party websites, services, documentation, manufacturers, payment providers, marketplaces, or other resources.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Legal requirements
• Business operations
• Privacy practices

When we make changes, we will update the “Last Updated” date at the top of this page.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

IoT Robotics Store
Website: iot-robotics.store
Email: info@iot-robotics.store

For privacy-related requests, please include enough information for us to identify your account or interaction with our website.

21. Kenya Data Protection

IoT Robotics Store is committed to complying with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019, and applicable regulations and guidance.

Where applicable, individuals may exercise their rights under Kenyan data-protection law by contacting us using the details provided above.

Where required by law, complaints may also be submitted to the Office of the Data Protection Commissioner (ODPC) in Kenya.

Effective Date: 17 September 2026
Last Updated: 17 September 2026